How can we help?

Email us at support@lesclef.com. Please include the email address of your account and, if it relates to a request, the date and venue or route.

Response time: we reply within one business day, and urgent requests for travel within 24 hours are handled as quickly as possible.

How do I become a member?

Les Clefs is membership by application and invitation. Request access from the app or the website and our team will review your application and come back to you personally.

How do requests work?

Restaurants and private aviation are arranged by our concierge team. You submit a request with your dates and preferences, a concierge reviews it, and you are notified in the app as soon as it is confirmed, or when we have an alternative or a quote for you.

Can I change or cancel a request?

Yes. You can cancel an open request from My bookings in the app. For changes to a confirmed arrangement, write to your concierge or to us at the address above and we will handle it with the provider.

How do payments work?

Nothing is charged when you submit a request. Where a booking or quote carries a cost, your concierge will present it to you for approval first.

In the app, open Profile, choose Delete account and confirm. Your account and personal data are then removed, apart from records we are legally required to keep.

If you cannot access the app, email support@lesclef.com from your account email address and we will delete it for you.

Read our Privacy Policy. Terms of service will be published here before launch.